New Product Turns Splunk Events into Real-Time JIRA Incidents

 ATLANTA – October 11, 2016 – Forty8Fifty Labs, the new DevOps and software development subsidiary of Verinext®, today announced its first in a series of Atlassian connectors, the Real-Time Splunk Connector for Atlassian JIRA Service Desk. The new solution, which will be showcased during Atlassian Summit 2016, in booth #S10, leverages advanced analytics and reporting to provide a big picture view across all service desk environments so DevOps teams can better understand the incident trends that often create persistent or intermittent service issues.

“The Forty8Fifty Labs Splunk Connector for Atlassian JIRA Service Desk automatically turns real-time events into real-time incidents, making sure the right people know what they need to know right away,” said Rashad Neloms, Vice President Technology & Strategy, Forty8Fifty Labs. “Not only does it automatically trigger a ticket within the JIRA Service Desk in real-time, it can populate the ticket with enriched information to help you find and resolve incidents fast.”

“We saw a great opportunity to integrate Splunk and JIRA Service Desk in order to help customers be responsive via automated event-driven incident creation and proactively improving service delivery through detailed data analysis,” said Brooke Gravitt, Vice President Engineering & Chief Software Architect, Forty8Fifty Labs. “Our vision is to empower customers by providing service-level data intelligence and rapid incident response to help drive lower MTTR and potentially reduce, or even prevent, future incidents from occurring.”

The Real-Time Splunk Connector for Atlassian JIRA Service Desk from Forty8Fifty Labs can trigger enhanced, real-time alerts within HipChat to arm development teams with the information and context they need to build system performance and reliability. Leveraging real-time Searches in Splunk to trigger configurable levels of service incidents associated with JIRA Service Desk, the new product empowers teams to close the loop on responses to issues taking place in their environment. Taking the value a step further, the new product also provides rich visual data analytics on both the operational occurrences taking place along with the Service Desk experience associated with it. This provides development and operations teams with an anytime, anywhere view of the state of their service request and delivers the detailed information needed to act fast.

Key features of the Real-Time Splunk Connector for Atlassian JIRA Service Desk include:

  • Automated incident creation driven by real time search events
  • Relevant troubleshooting detail linked directly to incident from inception
  • Integrated alert notification to HipChat Rooms (when using HipChat)
  • Rich Visual Data Analytics of both Incidents Patterns and Service Desk Experience

 

The Real-Time Splunk Connector for Atlassian JIRA Service Desk will be available through the Atlassian Marketplace later this month at https://marketplace.atlassian.com.

About Forty8Fifty Labs

Forty8Fifty Labs is the DevOps and Agile Consulting, Services and Software Development subsidiary of Verinext®.  With decades of field-proven experience in solving the toughest challenges for today’s CIOs and the Development/Operations teams they lead, the Forty8Fifty Labs team unlocks the secrets to bringing your IT tools and your people together; accelerating your DevOps journey, improving collaboration, streamlining development, and reducing time to revenue.  Let us help you supercharge your business with our team’s unparalleled expertise, extensive partnerships, and custom tools and integrations. Learn more at www.forty8fiftylabs.com.