On March 4, 2025, Atlassian has announced the End of Sale for Opsgenie, marking the beginning of an important shift for teams currently relying on Opsgenie for alerting, on-call, and incident response management. This move is part of Atlassian’s broader strategy to reduce tool sprawl (something we can all appreciate) and bring more value to customers by integrating key features into their flagship platforms—Jira Service Management for IT operations and Compass for DevOps.
While this may initially seem like a big change for some, it also presents a great opportunity to streamline your IT operations and integrate your tools into Jira Service Management or Compass.
What Does This Change Mean for Opsgenie Customers Going Forward?
Effective June 4, 2025, there will no longer be an option to purchase, sign up, or upgrade/downgrade an existing Opsgenie license. However, additional seats and renewals will still be allowed, if these actions are concluded before the End of Support on April 5, 2027. Opsgenie has ensured the adjustment period allows ample time for organizations to plan their next steps. That said, we’ve seen with migrations to the Cloud over the pasts few years and know it’s best not to wait when making such an impactful decision for your organization.
On April 5, 2027, access to Opsgenie will be completely shut down, and any un-migrated customer data will be deleted. That’s why it’s crucial to plan for the migration process well before the support ends. But don’t worry, as an Atlassian Partner, we are committed to facilitating this transition as seamlessly as possible, providing support and guidance every step of the way.
Feature comparison
For current Opsgenie users, it’s important to understand varying high-level features between your current system and the Atlassian alternatives, here is a simplified comparison of how the three products stack up in terms of Ops features.
- Alerting & on-call management is currently available across: Opsgenie, Jira Service Management, and Compass.
- While some incident management features are available in Opsgenie today, Atlassian’s Jira Service Management offers more advanced incident management, change and problem management capabilities.
What You Should Do Next
As an Atlassian Partner, we’re here to guide you through this transition, ensuring you can make the most of the new opportunities that lie ahead. Now is the time to start planning your migration to Jira Service Management or Compass—whichever suits your needs.
Here are some important dates to keep in mind as we move through this transition:
• End of Sale Announcement: March 4, 2025
• End of Sale: June 4, 2025
• End of Support: April 5, 2027
Migration Options
We understand that migrating away from Opsgenie can feel like a daunting task, but with the right guidance, it doesn’t have to be. Atlassian has gone to great lengths to put tools and programs in place to do most of the work for you. Additionally, as your seasoned implementation partner, we’re equipped with the expertise and tools to make this transition as seamless as possible for your team.
Here’s how we can help:
1. Comprehensive Product Comparison
Before making any decisions, we can help you compare your current Opsgenie plan with the available options for Jira Service Management and Compass. We want to equip you with all the information you need to make the best decision for your company.
2. Personalized Migration Planning
We’ll work with you to evaluate your current Opsgenie usage and help you decide whether Jira Service Management or Compass is the right fit for your team’s needs and begin mapping your migration plan.
3. Migration Tools and Resources
Atlassian is launching several helpful tools to support your migration, and we’re here to walk you through each of them:
- In-App Migration Guide: This guide will help you transition your incident statuses, priorities, and user roles seamlessly.
- Recommendation Engine: A personalized engine will provide you with tailored migration advice based on your current Opsgenie plan and usage. We’ll ensure you understand how to leverage these recommendations for a smooth transition.
- 30-Day Migration Trial: You’ll be able to test the migration process in a sandbox environment, allowing you to fine-tune workflows and ensure smooth integration with Jira Service Management or Compass before committing. As always, this transition can be a great opportunity to look at overall business practices and clean up those that have become inefficient or outdated. We are here to help clean up efforts and provide advice based on our years of expertise. We want you to be fully confident before moving forward.
4. Discounts and Promotions
We understand that migrating can have financial implications as well. To make this process easier, Atlassian is offering limited-time promotions for customers migrating to Jira Service Management. These promotions aim to ensure the Total Cost of Ownership (TCO) remains consistent with what you’ve been paying for Opsgenie, at least in the first year. We will help you navigate various promotions to ensure you get the best deal for your needs.
Why Move to Jira Service Management or Compass?
With Opsgenie phasing out, you might be considering which migration is best for your company. Below, we outline the high-level capabilities of each product. For those new to these solutions and eager to explore how they can meet specific organizational needs, we offer personalized demonstrations to deliver details specific to your needs.
- Jira Service Management: This platform is a comprehensive IT service management solution designed to support teams in managing incidents, changes, problems, and service requests. It integrates seamlessly with Jira Software, enabling both DevOps and IT operations teams to work more collaboratively. It’s the best fit for larger, more complex environments that require a full-service management solution.
- Compass: If your team is more developer-focused and looking for a lightweight, DevOps-driven platform, Compass provides a tailored experience. It helps teams create better software by focusing on the developer experience and helping to streamline your workflows.
What Can You Do Right Now?
The key takeaway here is that time is of the essence. Don’t wait for the official End of Sale announcement—start planning your migration to Jira Service Management or Compass today. We’re here to guide you through every step of the process, ensuring that your transition is efficient and that your team can continue working seamlessly.
As an Atlassian Partner, we’ve been helping teams integrate Atlassian’s powerful tools for years, and we’re excited to help you with your transition. Together, we’ll ensure that your Opsgenie migration moves smoothly, and that you’re set up with the best tools for the future. Reach out to us today, and let’s ensure your team is ready for the future of IT operations and DevOps! We’re here to help you through every phase of this change.
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