Agile Practices, Insights, & Solutions for Enterprises
Seeking DevOps Nirvana
Best Practices from the Experts – Video Series #1 During the recent Verinext and Forty8Fifty Labs Tech Summit, we visited with several of our strategic DevOps partners to explore how DevOps is evolving. We discussed use cases from their experience that illustrate how AI, machine learning and innovators like[...]
Dancing with Service Desk – The Art and Science of Atlassian’s Lean ITSM Approach
Modern day systems are increasingly complex and constantly changing. I realize that’s a ridiculously obvious thing to say. But I feel it deserves to be constantly repeated. Or, at the very least, kept prominently in mind when applying “frameworks” or “best practices” to the processes teams use in support[...]
Taking an Agile Approach to ITSM
How to Collaborate, Act and Innovate for More Responsive Service Management When it comes to the IT service lifecycle there are multiple phases – from design and delivery to management and improvement. Traditionally, managing this lifecycle has taken monolithic and structured systems that create barriers to the agile requirements[...]
DevOps Initiatives. It Takes a Village to Fail.
Transformation Requires Change Tolerance When it comes to DevOps transformation, success, or failure, ultimately falls on the desks of the executive suite. It’s tempting for the average worker or IT team to place blame on leadership, but in reality, when a DevOps initiative fails, all of us need to first[...]
Why It’s Time to Start Using Regular Expressions
(once you embrace it, you’ll save tons of time) With so many talented coders out there delivering new applications and enhancing software programs every day, the practice of regular expressions (regexes) flies way under the radar. It could possibly be due to the perception that it’s tricky to use, or[...]
Scoring Features Make Your Email Handler Smarter
(and your whole company, too) If you use email as an integral part of your workflow to track issues and manage projects, you’re probably spending too much time and valuable human capital monitoring them, analyzing the content, and assigning actions and priority levels. Manually creating and managing issue tickets[...]
